You can create an account with Tryilo free of cost. As of now we support registration via Facebook or Google+.
Tryilo is a community of trusted peers. For browsing through the products shared by your peers, you don't need to go through verification process. Once you want to list your product or if you want to borrow a product from your community/peers, we mandate verification process.
As of now we support ID verification(Driving License, Passport or any other Government Approved photo Identification cards) and Mobile Verification. We'll be introducing more forms of verification going forward.
You can borrow any product from any one on the platform. However, there could be limitations and deal conditions set by product owners in terms of delivery, insurance and approachability.
We generally allow up to 24 hours for any reservation before it automatically expires. During these 24 hours time frame we try to approach the product owner via different communication channelsj which they opted as part of the sign up process.
Yes. You are free to chose any price you want for the product being listed. The minimum price is € 5.
Minimum of one product image with image description is mandatory for the product to be published. How ever we advise to upload at least five images of your product with a good description and deal conditions. This will help your product to be shown on top of the list.
You can list your product with out verifying. How ever the product will not be published until the verification is complete.
Yes. You can opt to have some security deposit for the product. As part of the rental process, we wil pre authorise this security deposit amount on borrowers card.
Tryilo charges 15% service fee on each successful deal from the product owner (lender) and 5% service fee from the person who is hiring the product (borrower). All banking fees are included in the users’ service or processing fee.
VAT (value-added tax) fees might be added on top of our service fees depending on
VAT for Tryilo service is added only for Irish customers. For UK Tryilo users there is no VAT fee for the service.
If you are renting or have listed product(s) on Tryilo as business your listed products price must be included with VAT.
You can learn more about VAT and its thresholds:
Ireland - https://www.revenue.ie/en/vat/what-is-vat/
United Kingdom - https://www.gov.uk/vat-businesses
We use Mangopay as our payment gateway for all the transactions. Our e-wallet system is maintained by Mangopay too.
Tryilo doesn't store any of your card information.
For any product which have security deposit on it, Tryilo will pre authorise the card with that amount. Once the rental is completed and if there are no claims from the product owner, then we will release the security deposit back to borrower.
Any claims should be immediately reported to Tryilo through our support email firstname.lastname@example.org. Each claim is manually verified before the claim amount is charged on the borrower cards.
As a product lender you will receive all your payments into your Tryilo e-wallet the day after the rental period is finished. You can withdraw this amount to any of your bank accounts.
This completely depends on product to product. Some owners will be comfortable to pick up and drop the products. And some will meet you at their home or any other local places. Most of this information will be given by the product owner as part of the deal description. Tryilo swaps the email addresses and phone numbers of the peers once the reservation request is successfully processed.
Yes. How ever this option is not available on the website. You should contact us at email@example.com so that we can arrange you a delivery. Its always better to contact us if you have any delivery requirements.
There are two different communities you can create in Tryilo. Local neighbourhood community Ex: Malahide Community (or) it could be the communities of interests/hobbies Ex: Dublin community of Digital Photographers. Each peer in the community can be trusted as its a small group of people who share the common interests (or) neighbourhood.
Yes, any one can create a community and invite people into your own community.
In order to be eligible to make claim you must agree to the following statements. A written statement may also be required.
In order to protect yourself we also strongly recommend that you to take timestamped pictures/video when collecting items from the product owner.
There is no requirement for you to pay an excess in order to claim.
No, our insurance is provided exclusively for lenders. You are free as a borrower to take
out your own insurance though another company.
As a borrower you are fully liable for any damage caused to the item while it is in your possession. This means that it is your responsibility to pay for a replacement if you happen to destroy or lose a particular item. You will also be required to pay in full for any damage that may be caused or if the item gets stolen, broken, lost or confiscated during the rental period. Failure to do so will result in legal action being taken.
If you need to claim please complete the following steps:
No, our Peer Guarantee does not cover public liability.
We therefore do not cover any injury or damage that might occur to any person or their property as a result of your item malfunctioning while it is rented out. We also do not cover any costs that any malfunction may incur including but not limited to legal costs, medical bills, loss of earnings of others and replacement or repair of damaged property.
We do not provide cover for loss of earnings either through the site or off-platform. We are
therefore unable to reimburse you for any rentals or work that you are not in a position to
complete because your item is in the process of being repaired or replaced.
However, we do promise to resolve your issue as quickly as possible so that you are not without your item for long. Because we are conscious of the fact that that a lot of lenders use their items in their own profession as well as renting them on Tryilo our disputes team are ruthlessly efficient at resolving claims and disputes quickly.
Each item is covered up to its full new retail value provided that is not in excess of 200
If your item is worth more than that just let us know and we can usually add your item to the insurance policy once we've gathered the details.
Tryilo insurance is designed to cover all of your items and almost everything is covered. However, we have listed a few exclusions below:
The Peer Guarantee does not protect against reasonable wear and tear but is instead designed
to provide protection against rare instances of damage.
Claims usually take between 48-72 hours after all documentation has been submitted.
A security deposit is the most convenient way to insure your items for even the slightest damage and the claim process with this method is quick and easy. Providing you have proof (pictures, video etc.) of the damage caused the claim could be processed just 24 hours later. The deposit for the item will be paid full or part depending on the damage cost. If the item is rented with a deposit our Peer Guarantee does not apply for that rental period.
Items are only insured during the agreed rental period.
Tryilo reserves the rights to cancel the cover or claim of the any product at any time for
any suspicious reason.
Tryilo reserves the right to change or edit the Peer Guarantee policy at any time without informing members of any changes.
The Peer Guarantee is free for all of our verified Tryilo product owners.